These Terms and Conditions govern your access to and use of the aiplay platform, including all casino games, sports betting markets, promotional offers, payment services, and account features. Please read them carefully before registering or placing any bets.
Last Updated: 12 June 2026Important Notice: By registering an account or continuing to use the aiplay platform, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety. If you do not agree, you must not use the aiplay platform.
In these Terms and Conditions, the following definitions apply:
Access to the aiplay Platform is strictly restricted to individuals who are 21 years of age or older. By registering an Account, you represent and warrant that you meet this age requirement. aiplay reserves the right to request proof of age at any time and to suspend or permanently close any Account where age verification cannot be satisfactorily completed.
Each individual may hold only one registered Account on the aiplay Platform. Opening duplicate or multiple Accounts by the same individual is strictly prohibited and constitutes a material breach of these Terms. aiplay reserves the right to close any duplicate Accounts and to void all associated balances, bonuses, and winnings without prior notice.
You agree to provide accurate, current, and complete information during Account registration and to update that information promptly if it changes. Providing false, misleading, or incomplete registration information — including date of birth, identity documents, or contact details — is grounds for immediate Account termination and forfeiture of any associated funds.
You are responsible for determining whether access to and use of the aiplay Platform is lawful in your jurisdiction. aiplay makes no representation that the Platform is appropriate or available for use in any specific location. Players who access the Platform from restricted jurisdictions do so at their own risk and are solely responsible for compliance with applicable local laws.
You are solely responsible for maintaining the confidentiality of your aiplay Account credentials, including your username, password, and any two-factor authentication codes. You agree to notify aiplay support immediately if you become aware of any unauthorised access to your Account or any security breach. aiplay will not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.
aiplay staff will never request your password via live chat, email, or any other communication channel. Any such request should be treated as fraudulent and reported to aiplay support immediately.
aiplay currently accepts deposits and processes withdrawals via the following payment methods for Malaysian players: Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20. Supported methods may change without prior notice.
All deposits must originate from a payment account registered in your own name. Third-party deposits — i.e., deposits made from an account belonging to another individual — are strictly prohibited. aiplay reserves the right to return deposits and request alternative funding sources where third-party payment is suspected.
Withdrawal requests are subject to identity verification (KYC) before processing. aiplay targets the following indicative processing timelines, though actual processing may vary: e-wallet withdrawals (Touch n Go eWallet, Boost, GrabPay) within 30–60 minutes; bank transfers within one to two business hours. These timelines are indicative and may be extended during peak periods or where additional verification is required.
Minimum deposit and withdrawal amounts are published in the aiplay Platform's payment section and may vary by payment method. Maximum withdrawal limits may apply at the account tier level. Players on standard accounts may have different limits from players who have completed enhanced KYC verification.
aiplay does not extend credit to players under any circumstances. All gameplay must be funded entirely from deposited balances. aiplay does not participate in any arrangements that could constitute lending or financial services.
All bonuses, free spins, cashback offers, and promotional credits issued by aiplay are subject to specific wagering requirements, game restrictions, minimum odds requirements (where applicable), and expiry periods. These terms are published on the relevant promotion page and form part of these Terms and Conditions by reference.
Bonus funds must be wagered a specified number of times before any withdrawal of associated winnings is permitted. The applicable wagering multiplier is stated on each promotion. Wagering contributions vary by game type — slots typically contribute 100% toward wagering requirements, while live casino games may contribute at a lower rate as specified in the promotion terms.
aiplay actively monitors for bonus abuse, including but not limited to: opening multiple Accounts to claim the same promotion; using low-variance betting strategies designed to complete wagering requirements with minimal risk exposure; and collusion between players to manufacture qualifying activity. Any Account found to have engaged in bonus abuse will have associated bonus winnings voided and the Account may be permanently closed.
The aiplay welcome bonus is available to new players on their first qualifying deposit. The welcome bonus may only be claimed once per individual player, per household address, per device, and per shared payment method. Eligibility is determined at aiplay's discretion.
All casino games available on the aiplay Platform — including live dealer games, slots, table games, and game shows — operate according to their individual game rules, which are accessible within each game's interface. In the event of a technical malfunction or disconnection during gameplay, the outcome of any interrupted round will be determined in accordance with the applicable game provider's rules. aiplay shall not be liable for losses attributable to network disruptions, device failures, or power outages on the player's end.
aiplay reserves the right to void any bet or game outcome where there is evidence of software malfunction, data corruption, or other technical irregularity that may have affected the integrity of the game result. In such cases, affected players will be notified and wagers returned where technically possible.
Sports betting markets on the aiplay Platform are subject to the specific rules of each sport and market type, published within the sportsbook section. Pre-match and in-play bets are accepted subject to the bet acceptance rules in force at the time of placement. aiplay reserves the right to limit, refuse, or void bets at its sole discretion, particularly where odds have been published in error or where market integrity concerns are present.
Winnings on sports bets will be credited to your aiplay Account balance following confirmation of the event result. In the event of abandoned or postponed events, bets will be settled in accordance with the applicable sport-specific rules published in the sportsbook terms section.
The following activities are strictly prohibited on the aiplay Platform and may result in immediate Account suspension, permanent closure, and forfeiture of all associated balances:
aiplay is committed to promoting responsible gambling. The Platform provides the following responsible gaming tools, accessible from every Account dashboard:
If you are concerned about your gambling activity or that of someone you know, please visit the aiplay Responsible Gaming page for further resources and guidance. The Platform is available exclusively to players aged 21 and above.
All content on the aiplay Platform — including but not limited to software, game content, graphics, trademarks, logos, text, and interface design — is the property of aiplay or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any content from the aiplay Platform without prior written permission.
To the maximum extent permitted by applicable law, aiplay, its officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the aiplay Platform, including but not limited to loss of data, loss of profits, or loss of gaming credits.
aiplay's total aggregate liability to any individual player for all claims arising from these Terms shall not exceed the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim.
aiplay reserves the right to amend these Terms and Conditions at any time. Where changes are material, aiplay will notify registered players via the email address associated with their Account and/or via a notification displayed upon next login. Continued use of the aiplay Platform after any such amendments constitutes acceptance of the revised Terms. If you do not accept any amendment, you must cease using the Platform and may request account closure.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction under which aiplay holds its international gaming authority licence. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, unless otherwise required by applicable mandatory consumer protection laws in your country of residence.
If you have any questions regarding these Terms and Conditions, please contact the aiplay support team via live chat, available 24 hours a day, seven days a week from within the Platform. You may also reach the aiplay support team by email at: [email protected]
These cards summarise important points — always refer to the full Terms above for the authoritative version
The aiplay Platform is available exclusively to players aged 21 and above. Age verification is mandatory and may be requested at any point. Underage access is strictly prohibited under our international gaming authority licensing obligations.
Each individual may hold only one aiplay Account. Duplicate accounts are prohibited and will result in closure of all associated accounts and forfeiture of balances and winnings. One account — one identity.
All aiplay bonus credits carry wagering requirements before withdrawal is permitted. The specific multiplier, eligible games, and expiry period are stated on each promotion page. Read them before claiming.
All deposits must come from a payment method registered in your own name. Third-party deposits are prohibited. Withdrawals are processed to the same payment method used for the corresponding deposit where possible.
Deposit limits, session reminders, loss limits, cooling-off periods, and self-exclusion are all available from your aiplay Account dashboard. Use them. aiplay strongly encourages every player to set at least a monthly deposit limit.
aiplay may amend these Terms at any time. Material changes will be communicated to your registered email and via an in-platform notification. Continued use after amendments constitutes acceptance of the updated Terms.
Now that you've reviewed the Terms and Conditions, sign in to your aiplay account and explore live casino, slots, and sports betting — all in one place. 21+ only.
21+ only | Play Responsibly | aiplay is an international online gaming platform