This Privacy Policy explains how aiplay collects, uses, stores, and protects your personal data when you access and use the aiplay Platform. By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.
Last Updated: 12 June 2026Your Privacy Matters: aiplay is committed to handling your personal data with care, transparency, and in accordance with applicable data protection standards. This Policy is written in plain language to ensure you understand exactly what we do with your information.
For the purposes of this Privacy Policy, the data controller responsible for your personal data is the aiplay platform operating at aiplay.biz. Where aiplay engages third-party processors to handle personal data on its behalf, such processors operate under binding data processing agreements that require them to handle personal data only on aiplay's documented instructions and with appropriate security safeguards in place.
If you have any questions about how aiplay processes your personal data, please contact the aiplay support team via live chat or at: [email protected]
aiplay collects the following categories of personal data, depending on the nature of your interaction with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number | Registration, KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration, account updates |
| Financial Data | Payment method identifiers (e.g., Touch n Go account reference, bank account last digits), transaction amounts, deposit and withdrawal history | Deposit, withdrawal, KYC |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session duration, wagering patterns | During gameplay and betting activity |
| Technical Data | IP address, device type, browser type and version, operating system, login timestamps, geographic location (region level) | Each Platform session |
| Communication Data | Live chat transcripts, support ticket content, email correspondence | When contacting aiplay support |
| Verification Documents | Copies of identity documents (e.g., MyKad, passport), proof of address documents, selfies submitted for KYC | KYC verification process |
aiplay does not collect full payment card numbers, CVV codes, or online banking credentials. Payment transactions are processed through the secure interfaces of the respective payment providers (Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, and others), and aiplay receives only a transaction reference and confirmation status.
aiplay collects personal data through the following methods:
aiplay processes personal data on the following legal bases:
aiplay uses your personal data for the following purposes:
aiplay does not sell your personal data to third parties. We share personal data only in the following circumstances:
aiplay engages third-party service providers to perform functions on its behalf, including: payment processing, KYC and identity verification, fraud detection, game delivery, customer support platform software, and IT infrastructure. These providers access personal data only to the extent necessary to perform their contracted services and are bound by data processing agreements.
aiplay may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law, court order, or our international gaming authority licensing obligations. aiplay will notify affected players of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of aiplay's business assets, personal data held by aiplay may be transferred to the acquiring entity as part of that transaction. Affected players will be notified before their personal data becomes subject to a different privacy policy.
aiplay will share your personal data with other parties where you have given explicit consent for such sharing.
As an international online gaming platform, aiplay may process and store your personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, aiplay ensures that appropriate safeguards are in place, such as standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing adequate data protection standards.
By using the aiplay Platform, you acknowledge and consent to the international transfer of your personal data as described in this Policy.
aiplay retains personal data for as long as your Account remains active and for a period thereafter as required by our international gaming authority licensing obligations, which typically mandate retention of KYC and transaction records for a minimum of five (5) years following Account closure. After the applicable retention period, personal data is securely deleted or anonymised.
Gaming activity data and communication records may be retained for shorter periods in accordance with aiplay's internal data governance policies, unless retention is required for ongoing legal, regulatory, or dispute-resolution purposes.
If you request Account closure, aiplay will process the closure promptly, but will retain records as required under our licensing and AML/KYC compliance obligations. You will be informed of the applicable retention period upon closure request.
aiplay uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform.
Subject to applicable data protection law, you may have the following rights in relation to your personal data held by aiplay:
To exercise any of the above rights, please contact aiplay support via live chat or at [email protected]. aiplay will respond to rights requests within thirty (30) calendar days. We may request identity verification before processing a rights request.
aiplay implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include: SSL/TLS encryption for all data transmitted between your device and aiplay servers; access controls limiting personnel access to personal data on a need-to-know basis; regular security assessments and penetration testing; and incident response procedures in place for detecting and responding to data security incidents.
Notwithstanding these measures, no data transmission over the internet and no data storage system can be guaranteed as 100% secure. If you have reason to believe that your interaction with aiplay is no longer secure — for example, if you feel your Account credentials have been compromised — please contact aiplay support immediately.
The aiplay Platform is strictly restricted to individuals aged 21 years and above. aiplay does not knowingly collect personal data from persons under 21. Where aiplay becomes aware that personal data has been collected from a person under the minimum age requirement, the associated Account will be closed immediately, all funds forfeited in accordance with aiplay's Terms and Conditions, and the personal data deleted in accordance with our retention obligations. If you believe a minor may have registered an Account on the aiplay Platform, please contact aiplay support immediately.
aiplay may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, or Platform functionality. Where changes are material, aiplay will notify registered players via their registered email address and/or a notification upon next login. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the aiplay Platform following any update constitutes acceptance of the revised Policy.
For any questions, concerns, or rights requests relating to this Privacy Policy or aiplay's data processing practices, please contact the aiplay support team through:
aiplay aims to respond to all privacy-related enquiries within five (5) business days, and to formal data rights requests within thirty (30) calendar days.
Six core principles that guide how aiplay handles your personal data
aiplay does not sell, rent, or trade your personal data to any third party for their independent commercial use. Your data is used to operate and improve the aiplay Platform — nothing else.
Every interaction between your device and the aiplay Platform is encrypted via SSL/TLS. Your login credentials, personal details, and payment information travel over an encrypted connection at all times.
You have the right to access, correct, port, or request deletion of your personal data. aiplay provides clear channels to exercise these rights — live chat or email — and responds within 30 days.
aiplay retains personal data only as long as necessary for operational and regulatory purposes. KYC and transaction records are retained per our international gaming authority licensing obligations, then securely deleted.
aiplay collects only the personal data necessary to operate the Platform, meet our licensing obligations, and provide you with a good gaming experience. We do not collect data speculatively.
When aiplay updates this Privacy Policy in a material way, we notify registered players via email and/or in-Platform notification — so you're never caught off guard by a change to how your data is handled.
Your data is handled with care. Your funds are held securely. Your experience at aiplay is backed by transparent policies. Sign in and explore the full platform. 21+ only.
21+ only | Play Responsibly | aiplay is an international online gaming platform